Instructions: Please use this form to send enquiries regarding exchanges to Kelley Quan New York LLC.
Please include your name, address, order number and reason for the exchange below. We may contact you for further information.
Kelley Quan New York LLC is committed to providing high quality products and service to our customers. In the rare instance that you may find dissatisfaction with our products and need to request a exchange please refer to our Return Policy below.
Defective Products: WARRANTY Kelley Quan New York LLC will replace any products that are defective within one year of purchase date. However any product malfunctions due to abuse and or misuse including in the case of the Pocket Spa using liquids other that pure water or Kelley Quan Brand Aqusols will nullify the warranty and you will not be eligible for replacement or repair. Upon the product being returned the product will be inspected by our manufacturer to determine the fault. If the Fault lies with the product Kelley Quan New York LLC will ship a replacement product at our expense.
Customers must contact customer service prior to shipping product to obtain an RMA (Return Materials Authorization) number. To obtain an RMA number please use the form on this page to contact us. Please include your name, address, order number and reason for the return. We may contact you for further information. PLEASE NOTE: ALL RETURNS WILL REQUIRE AN RMA NUMBER AND A TRACKING NUMBER.
RETURNS: To return an unopened product for refund please use this form