Instructions: Please use this form for all shipping inquiries..
Please include your name and give a brief description of the issue in the box below. We may contact you for further information
Kelley Quan New York LLC may use a number of qualified carriers including but not limited to Fed-Ex, USPS, UPS and DHL: We cannot guarantee the performance of these said carriers and as a result are not held liable for lost, late or damaged packages; Should you encounter one of these situations or one similar, please contact us using this form and a customer service representative will assist you in filing a claim, if possible with the respective carrier. Please include your name and address and the order number and a brief description of the problem you are experiencing.
**USPS First Class Mail doesn’t offer tracking numbers. Buyer assumes all responsibility for any lost or damaged packages when choosing this option. This is the reason they are able to offer it so cheap compared to their other shipping options.